PRIVACY NOTICE
 
Last updated 27 February 2025
 
  1. Introduction

This Privacy Policy explains how Herzel By Heartbeat Events SLU VAT Nr. ES B16474777 (“Company,” “we,” “us,” or “our”) collects, stores, uses, and shares personal data when you use our services (“Services”), including:

  • Visiting our website at http://www.heartbeat-events.eu or any affiliated sites linking to this notice.
  • Engaging with us in sales, marketing, events, or other business interactions.

If you have any questions, contact us at info@heartbeat-events.eu or by mail at:

Herzel By Heartbeat Events SLU VAT Nr. ES B16474777
Calle Falcó 18 2D
Cas Catala, Baleares, 07181
España

  1. What Information We Collect

We collect the following types of personal data:

A. Information You Provide to Us

  • Name, phone number, job title, email address, and any other details voluntarily provided.
  • Order and payment details when purchasing our services or products.
 
B. Information We Collect Automatically
 
  • Device Data: IP address, browser type, operating system, referring URLs.
  • Usage Data: Website activity, interactions, and preferences.
  • Location Data: Approximate geographic location based on IP address (if enabled).
  • Cookies and Tracking Technologies: Used to enhance user experience and analyze performance. See our [Cookie Policy] for more details.
 
  1. Legal Basis for Processing (GDPR & LOPDGDD Compliance)

We process personal data based on the following lawful grounds:

  • Consent: When you opt-in to receive marketing communications.
  • Contractual Obligation: When processing your orders or fulfilling service agreements.
  • Legitimate Interest: Fraud prevention, analytics, and improving user experience.
  • Legal Obligation: Compliance with tax, legal, and regulatory requirements.
 
  1. How We Use Your Information

We process personal data for purposes such as:

  • Providing and managing our services.
  • Sending administrative updates and promotional materials.
  • Personalizing user experiences and delivering targeted advertising.
  • Ensuring website security and preventing fraud.
  • Complying with legal and regulatory obligations.
 
  1. Data Sharing & International Transfers

We may share your data with:

  • Service Providers: Third parties that assist with hosting, analytics, payments, and marketing.
  • Affiliates & Business Partners: For collaborative projects, joint promotions, and service improvements.
  • Regulatory Authorities: When required to comply with legal or governmental requests.
  • International Transfers: If data is transferred outside the EEA (e.g., to the U.S.), we ensure compliance through Standard Contractual Clauses (SCCs) or other legal safeguards.
 
  1. Data Retention Policy

We retain your personal data only for as long as necessary for the following periods:

  • Marketing Data: Until consent is withdrawn.
  • Order History & Contracts: 6 years (for tax and legal purposes).
  • Customer Inquiries: 1 year after last interaction.
  • Cookies & Analytics Data: According to our [Cookie Policy].
 
  1. How We Protect Your Information

We implement technical and organizational security measures to protect personal data, including encryption, secure storage, and access restrictions. However, no system is 100% secure, and we cannot guarantee absolute protection.

  1. Your Privacy Rights (GDPR, LOPDGDD, & CCPA)
 
A. EU/EEA & UK Rights
Under GDPR & LOPDGDD, you have the right to:
  • Access & Portability: Request a copy of your personal data.
  • Correction & Deletion: Rectify or erase your data.
  • Restriction & Objection: Limit processing or object to data use.
  • Withdraw Consent: Opt-out of marketing at any time.
  • Complaint: File a complaint with the Spanish Data Protection Agency (AEPD) (www.aepd.es).
 
B. California (CCPA) Rights

If you are a California resident, you may:

  • Request disclosure of data collected and shared in the past 12 months.
  • Request deletion of personal data (subject to legal exceptions).
  • Opt-out of data sales (we do not sell personal data).

To exercise any rights, submit a request to info@heartbeat-events.eu.

  1. Children’s Privacy

Our services are not intended for individuals under 14 years old (per Spanish law). If we collect data from a minor under 14, we will delete it immediately. Parents can request deletion by contacting info@heartbeat-events.eu.

  1. Cookies & Tracking Technologies

We use cookies to enhance website functionality and for analytics. Users can manage cookie preferences via our Cookie Policy or browser settings.

  1. Do-Not-Track (DNT) & Opt-Out Preferences

We honor Do-Not-Track (DNT) signals where supported. Users may also disable tracking via cookie settings or opt-out of personalized ads through services like www.aboutads.info/choices.

  1. Updates to This Policy

We may update this Privacy Policy to reflect legal or operational changes. The latest version will always be available on our website with the “Last Updated” date.

  1. Contact Information

For questions or concerns about this Privacy Policy, contact us at:
Email: info@heartbeat-events.eu
Mail: Herzel By Heartbeat Events SLU Calle Falcó 18 2D, Cas Catala, Baleares, 07181, España

 
 
 
 
TABLE OF CONTENTS
 
 
1. WHAT INFORMATION DO WE COLLECT?
 
Personal information you disclose to us
 
In Short:We collect personal information that you provide to us.
 
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
 
 
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • names
 
  • phone numbers
 
  • job titles
 
  • photos
 
  • email addresses
 
Sensitive Information. Special Catetory (sensitive) data is not processed, in line with GDPR Article 9.
 
 
Information automatically collected
 
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
 
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
 
Like many businesses, we also collect information through cookies and similar technologies.
 
The information we collect includes:
  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services(such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
 
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
 
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

 
2. HOW DO WE PROCESS YOUR INFORMATION?
 
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
 

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

 
  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
 
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
 
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
 
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
 
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below).
 
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
 
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
 
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
 
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
 
  • To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
 
 
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
 
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
 
The General Data Protection Regulation (GDPR) and UK GDPR, and Spanish data protection law (LOPDGDD), require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Click here to learn more.
 
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
 
  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
 
  • Send users information about special offers and discounts on our products and services
 
  • Develop and display personalized and relevant advertising content for our users
 
  • Analyze how our services are used so we can improve them to engage and retain users
 
  • Support our marketing activities
 
  • Diagnose problems and/or prevent fraudulent activities
 
  • Understand how our users use our products and services so we can improve user experience
 
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
 
  • Vital Interests. When processing is necessary to protect someone’s safety. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, only in emergencies.
 
In legal terms, we are generally the “data controller” under European data protection laws of the personal information described in this privacy notice, since we determine the means and/or purposes of the data processing we perform. This privacy notice does not apply to the personal information we process as a “data processor” on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the “data controller” responsible for your personal information, and we merely process your information on their behalf in accordance with your instructions. If you want to know more about our customers’ privacy practices, you should read their privacy policies and direct any questions you have to them.
 
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
 
In Short: We do not sell your personal data. However, we may share informationn with: 
 

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

  • Service Providers assisting in hosting, IT support, or marketing (under strict data processing agreements).
 
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
 
  • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

  • Legal Authorities: When required. by law or to protect against fraud or security threats.
 
 
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
 
In Short: We may use cookies and other tracking technologies to collect and store your information.
 
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
 
6. HOW LONG DO WE KEEP YOUR INFORMATION?
 
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
 
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 2 years.
 
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
 
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
 
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
 
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
 
8. DO WE COLLECT INFORMATION FROM MINORS?
 
In Short: We do not knowingly collect data from or market to children under 18 years of age.
 
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@heartbeat-events.eu.
 
9. WHAT ARE YOUR PRIVACY RIGHTS?
 
In Short: In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information.You may review, change, or terminate your account at any time.
 
In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.
 
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
 
If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
 
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.
 
However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
 
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.
 
If you have questions or comments about your privacy rights, you may email us at info@heartbeat-events.eu.
 
10. CONTROLS FOR DO-NOT-TRACK FEATURES
 
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
 
11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
 
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
 
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
 
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
 
12. DO WE MAKE UPDATES TO THIS NOTICE?
 
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
 
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
 
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
 
If you have questions or comments about this notice, you may email us at info@heartbeat-events.eu or by post to:
 
Herzel By Heartbeat Events SLU VAT Nr. ES B16474777
Calle Falcó 18 2D
Cas Catala , Baleares Mallorca 07181
Spain
 
If you are a resident in the European Economic Area, the “data controller” of your personal information is Herzel By Heartbeat Events SLU VAT Nr ES B16474777.  Herzel By Heartbeat Events SLU VAT NR ES B16474777 has appointed Jaqueline Maria Maelzer VAT Nr. ES Y 0752002P to be its representative in the EEA. You can contact them directly regarding the processing of your information by Herzel By Heartbeat Events SLU VAT Nr ES B16474777, by email at info@heartbeat-events.eu, by visiting http://www.heartbeat-events.eu, by phone at +34676410379, or by post to:
 
Herzel By Heartbeat Events SLU VAT Nr. ES B16474777
Calle Falcó 18 2D
Cas Catala , Baleares 07181
Spain
 
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
 
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here.